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Privacy Policy

This privacy policy sets out how Philip Holden (trading as Mr Books) uses and protects the information that you give us when you purchase from us or when you communicate with us directly or through our website.

Mr Books is committed to ensuring that your privacy is protected. We will only collect, store and use your personal information for specific purposes.  We use your information to support and enhance our relationship with you.

We may update this policy at any time. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We collect the following information:

  • Name

  • Postal Address

  • Email Address

  • Contact Phone Number (Optional)

  • Purchase Information

What we do with the information

All the information we collect via your order or through email correspondence with you is used to operate and improve the service we offer you and to personalise our service.  

We are committed to only using your personal information for:

  1. Passing on your order to our chosen partners so they can supply goods and services to you and for customer administration.  Our partners may assist with the delivery and fulfilment of your order.

  2. Planning and managing Mr Books business activities, including analysis of customers shopping habits, success of advertisements and product and style preferences of our customers.

  3. Technical administration of our website.

  4. Providing you with the following information via email:

  • Newsletters
  • New products

  • Special offers

  • Competitions

  • Information which we think you may find interesting.

  • To verify details of your payment.

Links to other websites

We may publish and/or send links to other websites of interest. However, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

We would advise you look at the privacy statement applicable to the website in question (see below).


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.

When you buy from us a  physical record is usually kept of your name, purchase details and contact details eg phone number or email address. The records are kept to enable us to fulfil your order and record and reconcile payments for orders. These details are never used for promotional purposes. If you give consent for us to record data for promotional purposes then it is entered into our online database on this website.  Data we use for our website and mailings is held by

  • (you can see their privacy policy here)

  • Google mail with whom we have a business account for email (their policy is here)

  • and/or

  • iZettle (for payments processing) - their policy is here.

In addition, if you order books through (for which we receive commission) you will be entering into a separate agreement with that site. See their terms here.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The site can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used and can be used to analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

​You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Controlling your personal information

Your data belongs to you and we only use it with your permission. You may choose to restrict the collection or use of your personal information in the following ways:

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by clicking the unsubscribe link at the bottom of any email or by emailing us at, We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you. If you would like a copy please email us at or write to Mr Books Bookshop, 142 High Street, Tonbridge, Kent TN9 1BB or fill out and send the form below. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

To contact us about your data, please use the following form, or email us, write to us or even call in at the shop, we're happy to chat. Please note that we cannot reveal your data without being sure that you...are you!

Thank you for contacting us.

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